Privacy Policy

Information you provide directly:

• Contact details (name, email address, phone number)
• Shipping and billing addresses
• Order details and purchase history
• Payment information (processed securely by our payment provider — we do not store full card numbers)
• Any messages you send us (e.g. support enquiries)

Information collected automatically: When you browse the Site, we automatically collect certain information about your device and activity, including your IP address, browser type, device information, pages viewed, and referring URLs. We collect this using cookies and similar technologies.

We use the information we collect to:

• Process, fulfil, and deliver your orders
• Send order confirmations, shipping updates, and service-related messages
• Provide customer support
• Send marketing emails where you have consented (you can opt out at any time)
• Improve our Site, products, and customer experience
• Detect and prevent fraud, and comply with legal obligations

We use cookies to operate the Site, remember your cart and preferences, analyse traffic, and (where applicable) support marketing. You can control or disable cookies through your browser settings, though some features of the Site may not function properly without them.

We do not sell your personal information. We share it only with trusted parties who help us run our business, including:

• Shopify, which powers our online store and hosts the Site
• Payment processors, to handle transactions securely
• Shipping carriers, to deliver your orders
• Analytics and marketing providers, to understand and improve performance
• Legal/regulatory authorities, where required by law

These providers may only use your information to perform services on our behalf.

We retain your personal information for as long as needed to fulfil the purposes described in this policy, including meeting legal, accounting, or reporting requirements.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Object to or restrict certain processing
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, email us at privacy@greenwaymatcha.com. We may need to verify your identity before responding.

If you are in the EU/UK, our processing is governed by the GDPR. If you are a California resident, you have rights under the CCPA/CPRA.

We take reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our Site and products are not directed to children under 16, and we do not knowingly collect personal information from them.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.