Frequently Asked Questions

Everything you need to know about Greenway Matcha - our products, brewing, shipping, and more. Can't find your answer? Reach us at support@greenwaymatcha.com.

About our matcha

Ceremonial grade is the highest quality of matcha — made from the youngest, most tender tea leaves, stone-ground into an ultra-fine, vibrant green powder. It has a smooth, naturally sweet flavour with no bitterness, and is meant to be enjoyed simply with water or milk.

Our Premium Ceremonial Original is rich and vibrant, with a smooth, naturally earthy taste and a refined finish. Our Premium Ceremonial Vanilla Cream blends that same vibrant matcha with a soft vanilla cream flavour for a smoother, more comforting, slightly indulgent cup.

Yes. Our matcha is carefully sourced and crafted to preserve its quality, colour, and nutrients.

Matcha contains caffeine, but pairs it with L-theanine, an amino acid that promotes a calm, sustained focus — the "clean, calm energy" without the jittery spike or crash many people get from coffee.

Our matcha is 100% pure green tea powder — naturally vegan and gluten-free. The Vanilla Cream is flavoured; please check the ingredient list on the pack for full details.

Preparing your matcha

Each sachet is perfectly portioned for one serving. Empty the sachet into a cup, add a small amount of hot (not boiling) water, whisk or stir until smooth and frothy, then top up with more water or your favourite milk.

A bamboo whisk (chasen) gives the smoothest, frothiest result, but it isn't required — a small electric frother or even a sealed jar shaken well works great, especially with the sachets.

Both! Whisk as usual, then pour over ice and add cold milk for an iced matcha latte. The Vanilla Cream is especially good iced.

Keep your matcha in a cool, dry place away from direct sunlight, heat, and strong odours, and reseal the pack after each use to preserve freshness and colour.

Orders & shipping

We currently ship to the UK and select European countries.

Orders are processed within 1-2 business days. Estimated delivery is 3-5 business days depending on your location.

Shipping is calculated at checkout based on your location.

Yes. Once your order ships you'll receive a confirmation email with a tracking link.

Returns & support

Please contact us at support@greenwaymatcha.com within 7 days with your order number and a photo, and we'll make it right. See our Returns & Refund Policy for full details.

If your order hasn't shipped yet, email us as soon as possible at support@greenwaymatcha.com and we'll do our best to help.

Email: support@greenwaymatcha.com
Hours: Mon–Fri, 9am–5pm GMT
We aim to reply within 1-2 business days.